Wednesday, 11 OCTOBER 2023 | PNS | DEHRADUN
The Municipal Corporation of Dehradun (MCD) has received complaints from 78 people so far through the Citizen App which was launched by chief minister Pushkar Singh Dhami 10 days ago. Most of the complaints are regarding street lights and cleanliness besides construction, stray animals and property tax related complaints. The corporation has already resolved 45 complaints out of 78 complaints till now, as per the municipal commissioner Manuj Goyal. He said that it is commendable how citizens are using this app to register their complaints regarding various issues which are directly being addressed by the officials concerned. Goyal said that he has given the responsibility of monitoring the complaints received via this app to senior MCD officials and ensuring these get resolved as soon as possible. He said that the corporation’s main focus is cleanliness and the officials concerned have been directed to resolve all sanitation related complaints within 24 to 48 hours and other complaints within three days. The complaints and issues ranging from property tax submission, property mutation and self assessment, street lights and irregular door to door garbage collection service among others can be registered in this app. Besides this, people can also apply for registration for dog license registration, diary registration and birth certificate registration among others. Goyal said that people, especially senior citizens, used to visit MCD premises for all these services or register their issues but now these can be done easily via this app. “This app has been created keeping citizen’s problems in mind. I request every citizen to register their complaints or problems through this app. They can also submit their feedback after their issue is resolved to motivate and help the respective section to work better,” added the commissioner.
