PIONEER NEWS SERVICE
A seasoned ServiceNow expert, Saaniya Chugh has been presented with the prestigious Global Achievers Award by the Indian Achievers Forum, recognising her significant contributions to the IT Service Management (ITSM) and its effective integration with the AI capabilities in the ServiceNow platform. She has played a pivotal role in the development and deployment of AI-driven ITSM solutions across global customers and enterprises.
With her extensive experience in the ServiceNow ecosystem, she has earned a reputation as a thought leader in both the platform and ITSM governance. Her expertise is highly sought after, leading her to speak at prominent events, where she shares her knowledge on the ServiceNow platform, IT Service Management and career development.
She is also an upcoming author, with books in progress on the ServiceNow platform and helping organisations effectively adopt the AI capabilities for their IT Service Management and delivery, offering invaluable insights for professionals seeking to navigate careers within this dynamic field. She has also been recognised as a top contributor through her thought leadership articles on platforms such as HackerNoon and Substack.
Her commitment to mentorship is evident through her active participation in community-building initiatives such as hosting meetups and webinars for newcomers to the industry. Passionate about advancing women in tech, she advocates for equal representation and ethical practices within AI and IT.
Asked what she is looking forward to, she said that she would strive to further her impact by continuing to lead AI-driven transformations within the ServiceNow platform for organisations of all range and sizes while nurturing the next generation of tech leaders through her mentorship and innovative contributions to the ITSM ecosystem.
