Dehradun RTO takes preventive measures after the vigilance raid
After the recent allegations of corruption in the Dehradun Regional Transport Office (RTO), the department heads have taken few measures to ensure that such incidents are not repeated. These steps include the installation of more CCTV cameras and time limitations set for lunch as well as for submission of applications.
Dehradun Regional Transport Officer Dinesh Pathoi said that, “We will not comment on any legal aspect of the case in which the vigilance raided the office and one RTO employee was also arrested, but since the unfortunate activity we have taken several administrative steps to understand the problems faced by both employees and the general public. It has come to our notice that we are highly under-staffed and because of that we are over loaded with files, this also lead to some major mismanagement. We still have the same man power as we had in year 2004. Even then we did not have 100 per cent of the required manpower. Compared to that since 2004, the numbers of vehicles and applicants have increased 10 times. What happens is that there is no set limit of the work load we take. We keep on accepting applications till 4 PM and then when the accepted application is not processed quickly enough, people blame us. So we have limited the time for accepting applications up to 2 PM, after which applications will not be accepted.”
He further said, “Secondly, it has also come to our attention that lunch hours are being exploited. Some take lunch hour for half an hour and some take for about two hours. We have ordered that only one person from the counter will go for lunch at a time. The working will not stop. One person will remain at the counter. Furthermore, we are establishing a PRO office here on the ground floor, where an official of at least Chief Assistant Officer (CAO) rank will be present at all times. Sometimes RTO and ARTO will also sit here so that people who want to come directly to an authorised person for their grievances can do so conveniently. The same person will also be authorised to visit the working areas to ensure that everything is going on legally.”
He added, “It was also found that the older employees are somewhat not comfortable with data entries and other technical work. They do it nonetheless but their speed is slower as compared to a new employee who is used to working on computers. We are assigning work taking that point into account as well.”
It is pertinent to mention here that Pathoi has stated that now any un-authorised person will not be in any way allowed to apply or file application for any paperwork on behalf of the applicant. The idea is to completely demolish this un-authorised bridge between the applicant and the RTO.
Wednesday, 27 November 2019 | PNS | Dehradun
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